PURCHASE INFORMATION

Payment Information

At Pantheon Pop, we offer secure payment methods so you can shop with complete confidence.

Available Payment Methods

1. Card Payment via Stripe
   We accept credit and debit card payments through the Stripe platform. Stripe is a certified secure payment gateway that guarantees the protection of your personal and financial data. During the payment process, SSL encryption is used to ensure the confidentiality of your information. At no time do we store your banking details on our servers.

2. Bank Transfer
   You can also choose to pay via bank transfer. After completing your order, you will receive an email with the necessary details to make the transfer. The order will be processed once we confirm receipt of the payment in our account. Please note that confirmation times may vary depending on the banking institution.

Invoicing

Once payment is confirmed, you will receive an order summary and the corresponding invoice via email. If you require an invoice made out to a company or with specific tax information, you can request it during the checkout process or contact us at: info@pantheonpop.com

Currency

All prices in our store are listed in euros (€) and include the applicable VAT, unless otherwise stated.

Payment Issues

If you have any questions or issues during the payment process, feel free to contact us at any time, and we will assist you.

Shipping and Delivery Times

At Pantheon Pop, we strive to ensure your orders arrive quickly, safely, and in perfect condition.

Shipping Areas

We ship throughout Spain, including the peninsula and the Balearic Islands. If you wish to order from another location, please contact us beforehand to confirm availability.

Delivery Times

Orders are prepared and shipped within 1 to 3 business days after payment confirmation.
Estimated delivery times are:

• Spain (Peninsula): 24 to 72 business hours.

• Balearic Islands: 3 to 5 business days.

Delivery times may vary during high demand periods (sales, promotional campaigns, holidays, etc.) or due to external factors such as logistical issues.

Shipping Costs

Shipping costs are automatically calculated during checkout before completing your order. In some cases, free shipping promotions may apply for orders above a certain amount.

Order Tracking

Once your order has been shipped, you will receive a confirmation email and, if available, a tracking number to check the delivery status.

Delays or Issues

If your order has not arrived within the estimated timeframe or you experience any delivery problems, please contact us as soon as possible at: info@pantheonpop.com

Returns and Refund Policy

At Pantheon Pop, we want you to be completely satisfied with your purchase. If for any reason you wish to return a product, you may do so within 30 days of receiving your order, without needing to provide a reason.

Order Cancellation Period

You have the right to cancel your order within 30 calendar days from the date you received the products or when a third party authorized by you (other than the carrier) took possession of them.

How to Exercise Your Right of Withdrawal

To exercise your right to return or cancel, you must notify us of your decision through a clear statement sent via email to: info@pantheonpop.com

Refund

Once we receive the returned product, we will refund the amount paid within a maximum of 30 days, using the same payment method you used for the purchase. No fees will be charged for the refund.

Conditions for Accepting Returns

To be eligible for a return, please ensure that:

• The product was purchased within the last 30 days.

• The product is in its original packaging and in perfect condition.

Exceptions: Non-returnable Products

Returns will not be accepted for:

• Customized or made-to-order products according to your specifications.

• Products that, by nature, are not suitable for return (e.g., perishable goods or items with a close expiration date).

• Products that cannot be returned for health or hygiene reasons and have been unsealed after delivery.

• Products that, after delivery, have been inseparably mixed with other items.

Pantheon Pop reserves the right to reject returns that do not meet these conditions.

Returning the Product

The customer assumes the costs and risks associated with returning the products. Items must be sent to the following address:
Calle Venezuela 6, 6º A — 11002 Cádiz, Spain

We are not responsible for loss or damage during return shipping. We recommend using a tracked and insured courier service. Refunds will not be issued until we have received the products or proof of delivery.

Gifts

If the product was marked as a gift when purchased and sent directly to you, you will receive a gift voucher for the value of the return.

If the product was not marked as a gift, the refund will be sent to the original purchaser.

Contact

If you have any questions about this policy, please do not hesitate to write to us at: info@pantheonpop.com