Frequently Asked Questions (FAQ)

How long does it take for my order to arrive?
The usual delivery time is 24 to 72 business hours for shipments within the peninsula, once payment is confirmed. For the Balearic Islands, the estimated time is 3 to 5 business days.

Delivery times for international shipments vary depending on the destination:

• European Union: 5 to 7 business days.

• Rest of the World: 7 to 15 business days, depending on the country.

Can I track my order?
Yes. Once your order has been shipped, you will receive an email with a tracking number (if available), so you can check the delivery status at any time.

What payment methods do you accept?
You can securely pay by credit/debit card (via Stripe) or by bank transfer. All data is protected through a secure connection.

Can I change or cancel my order?
If your order has not yet been processed or shipped, you can write to us as soon as possible at info@pantheonpop.com indicating your order number. Once shipped, cancellation is not possible, but you can request a return following our policy.

What should I do if my order arrives damaged or incomplete?
Check your order as soon as you receive it. If you notice any damage or missing products, contact us within the first 48 hours with photos of the package and products so we can handle it quickly.

Do you accept returns?
Yes. You have 30 days from receipt to return the product, provided it is unused and in its original packaging. You can check all the details in our Returns Policy in the Legal Terms section.

Do you ship internationally?
Yes, we do international shipping. Shipping times and costs vary depending on the destination. During the purchase process, you will see the specific details for your country.

If you want to place an international order, please make sure to check any additional charges (such as taxes or customs fees) that may apply in your country. If you have any questions about the shipping process, you can write to us at info@pantheonpop.com